D23 Expo: Can Disney do it again?

Yesterday evening at 5:00 the inaugural D23 Expo completed its four-day run in Anaheim, California. The first Disney fan convention to ever be produced by The Walt Disney Company took over the entire convention center, over 800,000 square feet in total. While the expo did not use the entire facility for public presentations, the size and scope of the facility was impressive and unmatched by any of the current Disney fan gatherings.

How Great Customer Service Can Hurt You

When asked to name a company that exhibits exceptional customer service Disney might be the first name most people think of. Walt's company, now nearly 75 years old, is now the second largest media and entertainment company in the world and Walt Disney Parks and Resorts entertains millions of people the world over with a distinctly Disney brand of family-oriented playtime. When searching for the source of Disney's customer service blue ribbon the Parks and Resorts department is the likely culprit. Surely this department has the most face to face time with Disney customers than any other.

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