customer service

How Great Customer Service Can Hurt You

When asked to name a company that exhibits exceptional customer service Disney might be the first name most people think of. Walt's company, now nearly 75 years old, is now the second largest media and entertainment company in the world and Walt Disney Parks and Resorts entertains millions of people the world over with a distinctly Disney brand of family-oriented playtime. When searching for the source of Disney's customer service blue ribbon the Parks and Resorts department is the likely culprit. Surely this department has the most face to face time with Disney customers than any other.

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